Gough Square Chambers Complaints Policy
Our aim is to give you a good service at all times. However, if you have a complaint, you are invited to let us know as soon as possible. If we have fallen short of the high standards that we have set for ourselves, then we would like the opportunity to learn from it and put things right. It is not necessary to involve solicitors in order to make your complaint, but you are free to do so should you wish.
Please be assured that any complaints made will be taken seriously and handled with care and will not disadvantage your case or matter. We will investigate and handle complaints in a fair and consistent manner, diligently and impartially, and seek to respond and resolve your complaint promptly.
Wherever possible it would be helpful if you could discuss any feedback or concerns with the barrister dealing with your matter informally first, as they may be able to resolve your concerns without the need for a formal complaint.
However, you are always free to follow our formal process set out in the Complaints Policy below.
How we may use your personal information
In considering and resolving your complaint, Chambers will have to process your data. This will include “personal” data (e.g. your name and address) and may, depending upon the nature of your complaint, include “sensitive personal” data (e.g. information relating to your physical or mental health, sexual orientation, race, religion or political beliefs). For full information on how Chambers’ may process, store or otherwise deal with your personal information, please refer to our Privacy Policy.
Reasonable adjustments
Where the complainant is a disabled person, we will consider a reasonable adjustment to this policy. If an adjustment is required, a request for the adjustment should be made addressed to the person investigating the complaint, who will consider whether the adjustment is reasonable and, if so, apply it.