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CMA launches enforcement investigation into secondary ticket websites

Today the Competition and Markets Authority has launched an enforcement investigation into suspected breaches of consumer protection law in the online secondary tickets market.

This action follows a CMA review of the four main websites earlier this year; whilst the review was focused on only a small number of businesses it revealed wider concerns about the industry as a whole which has resulted in this enforcement investigation.

The investigation will specifically look at whether information is provided on who the seller is and any connections the seller may have with the platform or event organisers; whether there are any restrictions on the use of resold tickets which could result in the person being denied access to the event; and where a seat is located in the venue.

The full CMA press release can e found here.