The Ministry of Housing, Communities & Local Government has launched a consultation on “strengthening consumer redress in the housing market”. The consultation will gather evidence and opinions on improving consumer redress in the housing market with a specific focus on improving existing services and identifying and filling gaps in redress availability.
One option on which views are sought is the establishment of a single housing ombudsman service which would cover the whole of the housing sector in a similar manner to ombudsman schemes already operating in other industries.
The full consultation can be read here: Consultation on redress in the housing market
Responses to the consultation are due by 16 April 2018.