Under section 86A of the Consumer Credit Act 1974, lenders are required to give debtors a copy of the relevant information sheet when they fall into arrears or default.
New versions of the information sheets had been scheduled for use from 18 January 2017 but the FCA recently announced that they should not be used due to a production error. Following that announcement, new information sheets have now been produced.
The new information sheets are effective from 14 April 2017 and must be used from that date. The current information sheets are to be used until 13 April 2017.
The new information sheets can be viewed and downloaded here.