The Ministry of Justice (“MOJ”) has published guidance for Claims Management Companies involved in handling PPI mis-selling cases which arise in light of the Supreme Court’s judgment in Plevin v Paragon Personal Finance Limited.
The MOJ’s guidance explains that the FCA are requiring of firms that sold PPI to write to previously rejected mis-selling complaints who are eligible to complain again in light of Plevin to explain this to them. The MOJ’s guidance continues to explain that it would be unfair and misleading of CMCs to omit this information in marketing or communications with clients.
The MOJ also explains that CMCs may need further authority from their clients to raise a “new” Plevin complaint and reminds them that they will need to have the correct marketing consent to be able to contact their previous clients.
A full copy of the guidance can be read here: MOJ guidance to CMCs