Test case on lettings agency “administration fees”

Following an appeal from Camden Council, the Upper Tier Tribunal has ruled that Foxtons’ description of its administration fees was insufficient to meet the requirements of section 83 of the Consumer Rights Act 2015.

The Upper Tier Tribunal held that Foxtons’ description that “the administration fee can cover…” did not go far enough to enable consumers to understand the service that is covered by the fee. As a result of the decision, the Upper Tier Tribunal increased the penalty charge notices to £4,500.00 for each breach, giving a revised total of £18,000.00.

Camden Council was represented by Cameron Crowe of Gough Square.