FCA publishes consultation paper on High Cost Short Term Credit

29 October

The Financial Conduct Authority has published a consultation paper on its further proposals for the high-cost-short-term (“HCST”) credit market in response to recommendations made by the Competition and Markets Authority. The proposals cover various issues, including new rules for price comparison websites in respect of HCST credit products. The consultation paper can be found here. […]

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New FCA Statement on PPI complaints

02 October

The FCA has issued a new statement regarding its intention to consult on two key areas regarding PPI mis-selling complaints. Firstly, whether a deadline should be imposed for complaining to the Financial Ombudsman Service about PPI; secondly, how firms should deal with PPI complaints regarding undisclosed commission in the wake of Paragon v Plevin. On […]

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New consumer rights come into force

01 October

The Consumer Rights Act 2015 is now in force. The Act consolidates much of the UK’s existing consumer protection legislation and introduces a number of new rights, including new rights in relation to digital content and a tiered set of remedies in relation to defective goods. An article summarising the Act can be viewed here.

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